This refund and cancellation policy outline show you can cancel or seekarefundforaproduct/service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellationrequestsmaynotbeentertainediftheordershavebeencommunicatedtosuchsellers/ merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, youmustbringittothenoticeofourcustomerservicewithin 1daysThe customer service team after looking into your complaint will take an appropriate decision.
- Incaseofcomplaintsregardingtheproductsthatcomewithawarrantyfromthemanufacturers, please refer the issue to them.
- IncaseofanyrefundsapprovedbyHigh Choice managed by grow trader,itwilltake5daysforthe refund to be Credited to you.
- Forany product to be exchanged, return or arrived damage on delivery please raise a request, upon successfull verification we will deliver a new product within 7-10 days of requested by customer